• Dynamic inquiry to recognize blind spots and create optimal action plans

  • ISO 9001 quality manuals, procedures, work instructions

  • Quality audits: internal, supplier, registration

  • ISO 17025 testing laboratory assessments for accreditation with the Standards Council of Canada

  • Statistical process and quality control

  • Failure mode and effects analysis

  • Quality plans, sampling plans

  • Tests validation

  • Complaint handling

  • Corrective and preventive action

  • Systems, products and testing standards

  • Team facilitation

  • Malcolm Baldrige / Qualimètre Total Quality Management

  • Balanced scorecard

  • Strategic choice

  • Product cost reduction

  • Process optimization

  • Product and process development

  • Patents

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